by inJobs,Recruitment onJune 8, 2018 Comments Off on Call Center Executive

Call Center Executive

Our Client an Internet Service Provider (ISP) request the service of active and vibrant individual with good communication skill as Call Centre Executive.

LOCATION: LAGOS

DELIVERABLES

  • Ensure high level of Customer centric attitude to provide resolution to customer concerns
  • Ensure that calls are answered within defined threshold of 20 seconds
  • Handle Customers compliant, request and queries via inbound calls
  • Emphasis on first level trouble shooting and concern redressal
  • Maintain and build lasting customer relationships by ensuring concern attended are resolved
  • Build customers’ interest in products and services for all queries been attended
  • Validate customers’ contact details and share update require with supervisor
  • Ensure relevant communication, records and data are updated and recorded
  • Identifies and escalate situations requiring urgent attention to appropriate department
  • Prepare daily activities reports and share with TL / Supervisor and HOD

 

REQUIREMENT

  • Computer knowledge
  • Internet and Tech savvy
  • Customer query resolving skills
  • Sales Acumen
  • Customer focus
  • Excel knowledge(MUST
  • Language Speaking: Fluent in Hausa, Igbo, Yoruba and English

 

Qualification: Graduate / Post Graduate with proven experience

Experience: 1-3years

 

Qualified & Interested Candidate should forward their CV to : jobs@lorachegroup.com ,using the position applied for as subject of the mail

 

APPLICATION CLOSE: 15th JUNE, 2018