by inJobs,Recruitment onJune 8, 2018 Comments Off on Engineer – Onsite Technical Support

Engineer – Onsite Technical Support

Our Client an Internet Service Provider (ISP) requests the service of a suitable qualified candidate to fill the position of Engineer – Onsite Technical Support

 

Location: Lagos

 

Major Deliverables

*    Manage incidents, respond to requests for technical assistance in person, via phone & email

*    Responsible for supporting post-sales customer activity remotely and on-site.

*    Responsible for carrying out detailed Site Survey & maintain proper documentation
*    Perform installation and implementation and network integration at customer’s site
*    Promptly investigate, resolve & report any incidents, errors, events or deviations.

*    Ensure installation, maintenance and troubleshooting is carried out within agreed OLA.

*    Responsible for resolving concerns on signal strength, signal to noise ratio and similar

parameters in accordance to approved standard.

*    Share insight & appropriate action against bandwidth consumption, virus infection and security threats.

*    Track and route problems and requests and document resolutions

*    Prepare daily activity reports

*    Inform management of recurring problems.

 

Function/ Domain:

Customer Service / Technical Support Group

 

Reporting to:

Direct – Supervisor Technical Support Group; HOD

 

Place of Posting:

Nigeria

 

Essential Attributes:

  • Proficient in WiFi, WiMAx, LTE, TCP/IP, WLAN, Ethernet, LAN, WAN,
  • Device/Network level Troubleshooting.
  • Computers (OS & Application Level), Analytical, Internet and Tech savvy, Customer Focused, Team Player.

 

Desired Results:

Relevant Industry Experience, been on the front desk handling customers and team.

 

Qualifications:

HND / Graduate / Post Graduate in Electrical/Electronics/Computer/Communication/

InfoTech.

 

Desired Experience:

1 to 3 years in similar profile.

 

 

 

Qualified & Interested Candidate should forward their CV to : jobs@lorachegroup.com ,using the position applied for as subject of the mail

 

APPLICATION CLOSE: 15th JUNE, 2018